What are flow metrics and why should you care?

Flow metrics will change how you think about productivity, predictability, and effectiveness. They provide insight into how your processes are operating and help you identify issues and bottlenecks. They tell you whether your process is predictable, which supports effective planning and forecasting. They suggest actions you can take to improve and they tell you if your process changes are having the desired effect. Since they are framework-agnostic, they can be applied to all types of knowledge work.