Our approach

We believe that organisations achieve success by focusing on their people.

We help leaders set clear purpose and direction, create an environment that supports growth and wellbeing, and make it easy for their people to do their best work every day.

We work with you to co-create a culture and operating model that empower your people to deliver great business outcomes. We prioritise measurable outcomes and use data to inform decisions. And we adapt our approach to change to suit your context.

Measurable outcomes | Data-driven decisions

People

Improve employee engagement and reduce turnover.

  • Psychological safety and engagement surveys

  • Employee turnover

Process

Increase effectiveness, efficiency and predictability.

  • How fast can you deliver value?

  • How often can you deliver value?

  • What level of quality can you deliver?

  • What are the bottlenecks slowing you down?

Business

Improve business performance and forecasting.

  • Customer satisfaction

  • ROI, EBIT, NPV

  • Goal setting framework aligned to vision and strategy (e.g. Objectives and Key Results)

Approach to change

Organisations are Complex Adaptive Systems

  • We can’t understand an organisation’s behaviour at a global level by analysing its component parts

  • Behaviour emerges from interactions between these component parts, and their interactions with the environment

  • There is high uncertainty & response to change is unpredictable

  • The approach to change needs to account for this

Think big, Start Small, Learn Fast*

  • Define clear high-level outcomes to create alignment and enable autonomy

  • Establish principles to guide decisions

  • Start small to generate quick wins and learnings

  • Work in small batches and incorporate feedback loops

  • Visualise, inspect regularly and adapt to feedback

  • Optimise for learning

So we need to adapt our approach to change

  • Traditional approaches assume that we can predict response to change

  • They are unsuited to the level of uncertainty present in Complex Adaptive Systems

  • They delay feedback

  • They miss opportunities to adapt and learn

  • They disempower / disengage people

*Barry O'Reilly, Unlearn, 2018